At filibet, your privacy is taken seriously. This page explains exactly what personal information we collect from Philippine players, how we use it, and the steps we take to keep it secure at all times.
Last updated: June 2025 | Applies to all registered members in the Philippines
When you register and use filibet, we collect the personal information needed to operate your account safely and in compliance with Philippine regulations. This includes your full name, date of birth, mobile number, email address, and government-issued ID details submitted during identity verification. We also collect transactional data such as deposit and withdrawal records in PHP, game activity logs, and device information including your IP address, browser type, and mobile operating system. Session data — such as login timestamps and pages visited — is recorded to help us detect unusual account activity and improve platform performance. Payment details like your GCash or Maya account reference are stored in tokenised form and are never held as raw card or wallet credentials on our servers. We do not collect sensitive personal information beyond what is strictly necessary for account management, age verification, and regulatory compliance. All data collection is carried out transparently, and you will always be informed of any new categories of data we intend to collect before wedo so.
The personal data we collect is used solely to deliver, maintain, and improve the filibet platform experience for Philippine players. Your account details are used to verify your identity, process PHP deposits and withdrawals, and ensure that only you can access your account. Game activity logs help us detect irregular patterns that may indicate fraud, bonus abuse, or problem gambling behaviour, allowing our team to act quickly and fairly. Device and session data is used for security monitoring, platform optimisation, and to ensure the mobile experience runs smoothly across Android and iOS devices commonly used in the Philippines. We may use your contact details to send you important account notifications — such as withdrawal confirmations, security alerts, or policy updates — but we will only send promotional communications if you have explicitly opted in. We do not use your data to build profiles for sale to advertisers, and we do not share your information with third-party marketing networks. Any internal analytics we perform are conducted on aggregated, anonymised data sets that cannot be traced back to individual players.
filibet does not sell, rent, or trade your personal information to any third party under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors handling GCash, Maya, and bank transfers, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and our own privacy standards. We may also disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law, valid legal process, or to protect the rights and safety of our members and the platform. In the event of a business restructure or acquisition, your data may be transferred to a successor entity, and you will be notified in advance with the option to close your account if you do not wish your data to be transferred. We will never share your data with a third party for their own independent marketing or commercial purposes without your explicit written consent. Any sharing arrangement is logged and subject to periodic review by our data protection team.
As a registered member of filibet based in the Philippines, you have clear rights over your personal data under the Data Privacy Act of 2012 and related regulations. You have the right to access a copy of the personal information we hold about you at any time by submitting a request to our support team. You may request correction of any inaccurate or outdated information, and we will update our records promptly upon verification. If you wish to have your personal data deleted — for example, after closing your account — you may submit a data deletion request, and we will action it within the timeframe required by applicable law, subject to any retention obligations we are legally required to fulfil. You also have the right to object to certain types of processing, such as direct marketing communications, and to withdraw any consent you have previously given without affecting the lawfulness of processing carried out before withdrawal. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. All data rights requests can be directed to our support team using the contact details provided in the footer of this page, and we aim to respond within 15 business days.
We apply industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the filibet platform is encrypted using TLS protocols, and sensitive account data is stored in encrypted form on secured servers with restricted access controls. Our security team conducts regular vulnerability assessments and monitors platform activity around the clock to detect and respond to potential threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected members and the relevant Philippine authorities within the timeframes required by law. We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, regulatory, and audit obligations — typically no longer than five years following account closure, unless a longer retention period is required by law. Data that is no longer needed is securely deleted or anonymised. If you have questions about our security practices or wish to report a concern, please contact our support team directly.
Common questions from Philippine players about how filibet handles personal information.
No. filibet does not sell, rent, or share your personal data with advertisers or third-party marketing networks under any circumstances. Your information is used exclusively to operate your account, process PHP payments, and keep the platform secure. We only share data with trusted service providers who are contractually bound to protect it, and only to the extent necessary for them to perform their specific role. If you receive unsolicited marketing from a third party claiming to be associated with filibet, please report it to our support team immediately.
You can submit a data deletion request by contacting the filibet support team using the email address listed in the footer of this page. Once your request is received, we will verify your identity and process the deletion within the timeframe required by Philippine data protection law. Please note that some data may be retained for a limited period to meet our legal and regulatory obligations — for example, transaction records required for anti-money laundering compliance. We will inform you clearly of any data that cannot be immediately deleted and the reason why. After the retention period expires, all remaining data will be securely deleted or anonymised.
Yes. Payment reference details associated with your GCash, Maya, or bank account are stored in tokenised form — meaning the raw account credentials are never held directly on our servers. All payment data is transmitted over encrypted connections, and access to payment records is restricted to authorised personnel only. Our payment processing partners are required to meet strict security standards and are contractually bound to protect your financial information. If you have concerns about a specific transaction or believe your payment details have been compromised, contact our support team immediately so we can investigate and take appropriate action.
Yes. If we make material changes to this Privacy Policy, we will notify registered members via the platform or by email before the changes take effect. The updated policy will always be available on this page with a revised effective date clearly displayed at the top. We encourage all Philippine players to review this page periodically to stay informed about how their data is being handled. Continued use of the filibet platform after a policy update constitutes acceptance of the revised terms. If you do not agree with any changes, you may close your account and request deletion of your data before the new policy takes effect.
filibet is built for Philippine players who expect both great entertainment and genuine data protection. Join a platform that takes both seriously — register today or check our FAQ for more details.